Quick Contact

Wired Connections

  • Remove all previous DSL and Dial-up connection software (especially AOL). This software at times will prohibit the network card from getting an address through DHCP
  • Unplug and plug back in the network cable. The cable might need to be reseated
  • Try to connect your PC or laptop before trying to install any router or firewall equipment. If using a router/wireless access point, make sure to plug the network cable into the Internet port and NOT one of the LAN ports. Set the Internet port to “Obtain IP automatically”
  • If you tend to leave your computer on you will want to restart your PC every 72 hours to make sure the addressing is updated. In addition, if there is a time where you are not able to gain internet access please wait a short period of time and then restart your computer and/or router to make sure you have a valid IP address
  • Disable Proxy Settings

    Open Internet Explorer

    From the top menu bar, go to Tools

    Click on Internet Options

    Click on the Connections tab

    Select LAN Settings

    Make sure Automatically detect settings is checked and the remaining boxes are unchecked

    Click OK to save.

  • Reset the Wireless Connection on Windows Computer

    Click the Start menu button on the Windows taskbar

    Click All Programs

    Click Accessories

    Click Command Prompt

    In this command window, type ipconfig /release. This will terminate any active connections on all network connections.

    In the same command window, type ipconfig /renew. This will reset connections on all network adapters.

  • Ensure DHCP is enabled

    Click the Start menu button on the Windows taskbar

    Click Control Panel

    Click Network and Internet

    Click Network and Sharing Center

    Click Change adapter settings

    Double click Local Area Connection

    Select Internet Protocol Version 4 and click on Properties

    Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected.

    Click OK